Here are the answers to the most commonly asked questions relating to our Chapter website. If you think we need to add something that may be useful, please email our Webmaster.
The Login/Sign Up thingamabob on the homepage isn't working for me. What's up with that?
Bottom Line: Sorry, but you need to use a different browser.
Are you still (really?) using Internet Explorer 11? Unfortunately, the login thingamajig (that's the technical term) is not compatible with IE and is not even a "clickable" link. (You may also notice that the website's top menu is the only thing that loads until you hit the browser's refresh button and that you have to do so on each page or section of the website - yes, we know, very annoying.)
Are you using MS Edge (the newer built-in Windows browser)? The Login/Sign Up will let you sign in, but it then does not show you are signed in (by changing to "Hello [your name]") nor give you the option of signing out. But you are logged in and can visit the Members Area of the website.
So what's the solution? Visit our site using Google Chrome, Apple's Safari or even Firefox. (You can use MS Edge, but be aware of the above limitation.)
I am a new member (or have been one for a while but am now trying to get into the Members Area for the first time) and I keep getting asked for my password after putting in my e-mail address. What's my password?
Sounds like you may not have registered for the website yet. You need to "Sign Up" before you can "Log In" using your e-mail address and the password that you select in the "Sign In" process. Full instructions on registering for the website (that "Sign Up" thing) are available here.
I recently changed my e-mail address as recorded with the Chapter's membership officer but my new e-mail address doesn't work on the website. How can I fix that?
You can still Log In with your old e-mail address - but that will proably get quite confusing over time. Unfortunately, we can't just change your Log In address for the website. (Nor can we just create a new log-in account for you since we are not privy to your password.) The solution is to: 1) just create a new Log In account per the instructions above; and 2) drop an e-mail to the webmaster so we can delete the account with your prior e-mail.
Where can I reset my password to Log In to the Members Area?
On the Log In screen pop up click the reset password link. The next pop up box will ask you for your e-mail (use the one you signed up with). An e-mail will be sent to you in which you will re-enter a new password. Once the database is updated (5 minutes or so) you can log on again.